SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. Import charges and taxes are buyers responsibility. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 6-12 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Clothes And Fashion Store Retailer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zoomoff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sandals, all as in the description, heel 8 cm, Pts comfortable. But I was too big, I had to take a smaller size, but if the strap is tightened, like norms, you can walk. Very cute, executed qualitatively, I advise!!
Beautiful as in the photo the heels are of very good quality the size is perfect, the store is very friendly who packs the packages well, delivery in 2 weeks
Delivery is fast. Heel comfortable. Sandals really liked. She took on her 37 (stop 24 cm) just right. On a narrow leg came up, a little loose. Purchase satisfied. I recommend the store;) the first time came to purchase a scop with other my orders, packed in one large package, in principle it is convenient that small parcels are not lost. China post pleases that immediately sorts parcels to one address))))
Cool sandals!!! At the belarusian customs were opened, i do not know what they wanted to find, but it's not nice!!! Seller thanks for the quality goods!!!
Very beautiful sandals, soft fabric, steady heel, on a narrow leg. I have a problem with open shoes-stick out fingers, here too stick out, the length of the foot is 23, 5 cm, took 6,5 size, you could take 7 size, but then the owl leg would jump forward. And otherwise, stable, comfortable, very sexy, suitable for everyday wear and out, the quality is good, there is no marriage. More than satisfied with the goods.
Sandals are very beautiful! Comfortable!
Excellent shoes, comfortable, the size approached perfectly. It's been 3 weeks. Packed very well. There is a small smell of suede and paint, but these little things.
Delivery month. Choose the size helped by the store. Item shipped days 5 after order. On my foot 25 cm, its 38 size and narrow leg, ordered size 8. came perfectly! The quality of sandals is very good, suede is dense, the heel is exactly 7 cm, stable. .. Walking around the house is convenient. Then i'll add a tip... Look of course elegant...
Sandals liked, but i'm great (fully correspond to the photo and description. Recommend to buy
Good sandals, the heel is not too wide, will not accept lightning. For the summer i take open sandals 39 sizes. These basalots took 38, turned out to be small ((delivery 2 weeks! As a result, i ordered again the size 8,5-our 40!